Refund policy

We want you to love your Developers Pool merch. If something's not right, we've got you covered.

1. Return Window
You may request a return within 7 days of the delivery date shown in your tracking confirmation. Requests made after this window will not be accepted.

2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unwashed, and unworn, with original tags attached
- In its original packaging
- Free from stains, odors, or damage caused after delivery
- Accompanied by proof of purchase (order number or invoice)

3. Non-Returnable Items
The following cannot be returned:
- Items marked "Final Sale" or "Non-Returnable" on the product page
- Water bottles/drinkware that have been used or had the seal broken (for hygiene reasons)
- Items damaged due to misuse, improper washing, or normal wear and tear
- Gift cards

4. How to Initiate a Return
1. DM us on Instagram channel developers.pool or use the "Request Return" option in your order confirmation, within 7 days of delivery.
2. Include your order number, the item(s) you'd like to return, and the reason for return.
3. Our team will review your request and share return instructions (including the return address) within 24–48 hours.
4. Pack the item securely in its original packaging and ship it back using a trackable courier service.

5. Return Shipping Costs
- If the return is due to a defect, damage, or wrong item shipped by us, we'll cover the return shipping cost and arrange a reverse pickup where available.
- If the return is due to a change of mind or wrong size ordered, the customer is responsible for return shipping costs.

6. Refunds
Once we receive and inspect your returned item, we'll notify you via email whether your refund is approved.
- Approved refunds are processed to your original payment method within 5–7 business days.
- For COD (Cash on Delivery) orders, refunds are issued via bank transfer or store credit — please share your bank details when requested.
- Shipping charges (if any were paid at checkout) are non-refundable, except in cases of our error.

7. Exchanges
Need a different size instead of a refund? Select "Exchange" when submitting your return request. Exchanges are subject to stock availability. If the desired size/design is unavailable, we'll process a refund instead.

8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging on Instagram channel developers.pool  We'll arrange a free replacement or full refund — no questions asked.

9. Late or Missing Refunds
If you haven't received your refund within the stated timeframe:
- Check your bank account or card statement again
- Contact your bank or card issuer, as processing times can vary
- If you've done this and still have not received your refund, contact us at Instagram channel developers.pool

10. Contact Us
For any return or refund questions, reach out to:
DM us on Instagram channel developers.pool